Mellow Auto Rentals – Privacy Policy
Last Updated: July 26, 2026
Mellow Auto Rentals (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a reservation, or rent a vehicle from us.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Information You Provide to Us
Name, email address, phone number, and billing address
Driver’s license information
Payment information (processed securely through our payment processor)
Reservation and rental details
Any other information you choose to provide (for example, in messages or forms)
Information Collected Automatically
IP address, browser type, device information, and operating system
Pages you visit on our website and how you interact with them
Cookies and similar tracking technologies
Information from Third Parties
Payment processors
Identity or driver’s license verification services (if used)
Insurance or background information when required for a rental
2. How We Use Your Information
We use the information we collect to:
Process reservations and vehicle rentals
Communicate with you about your booking, payments, or account
Verify your identity and eligibility to rent
Process payments and prevent fraud
Improve our website and services
Comply with legal obligations
Protect our rights and property
Send you important updates or, if you opt in, marketing communications
3. How We Share Your Information
We do not sell your personal information. We may share your information only in the following situations:
Service Providers – with companies that help us operate our business (payment processors, website hosting, customer support, GPS/tracking providers, etc.)
Legal Requirements – when required by law, court order, or government request
Business Protection – to protect our rights, property, safety, or the safety of others
Business Transfers – in connection with a sale, merger, or transfer of our business
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Keep you logged in
Remember your preferences
Understand how people use our website
Improve performance and security
You can control cookies through your browser settings. Note that disabling cookies may affect how the website functions.
5. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, legal, or accounting reasons).
7. Your Choices and Rights
You may:
Update or correct your personal information by contacting us
Request that we delete certain information (subject to legal exceptions)
Opt out of marketing emails by clicking the unsubscribe link in those emails
We will respond to reasonable requests in accordance with applicable law.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will show when changes were made. Your continued use of our website or services after any changes means you accept the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Mellow Auto Rentals
470-570-1366